Appliance repair. Fixed first visit.

Appliance repair is a specialist field — a washing machine technician and an oven technician often have different skill sets. EzeAla's AI asks about the appliance type, make, model, and fault symptoms before dispatch. This means the engineer arrives knowing what's likely wrong and with the right parts in their van.

**AI-assisted fault diagnosis**

When you describe your appliance fault to Ezra, the AI cross-references the symptoms with known fault patterns for your appliance make and model. For example, a Hotpoint washing machine that won't drain is most commonly the pump filter or pump motor. EzeAla tells the engineer the most likely fault before they arrive, improving the first-visit fix rate.

**When replacement makes more sense**

Appliances don't last forever. EzeAla engineers are honest about repair-vs-replace decisions. A general rule: if the repair costs more than 50% of the appliance's current replacement value, or if the appliance is more than 8–10 years old, replacement is usually the better investment. Ezra will help you assess this honestly.

**PAT testing for landlords and businesses**

Portable Appliance Testing (PAT) is not a legal requirement in most private residential settings, but it is required for most commercial settings and is considered good practice for furnished rental properties. EzeAla engineers with PAT certification can conduct and issue certificates.

**Typical appliance repair costs**

- Washing machine repair: £80–£250 + parts
- Dishwasher repair: £80–£200 + parts
- Oven or hob repair: £80–£300 + parts
- Fridge or freezer repair: £100–£350 + parts
- Tumble dryer repair: £80–£200 + parts
- PAT testing (per item): £3–£10 per item